Return and Refund Policy

At PralGadget, we want you to be happy with your purchase. If you receive a damaged product, we are here to help.

1. Return Eligibility

• Returns are accepted only if the product is damaged during shipping or is defective.

• To be eligible for a return, you must contact us within 7 days of receiving the product.

• The product must be unused, in the original packaging, and include all accessories and documentation.

2. How to Request a Return

• Please contact our customer support team via email at support@pralgadget or call us at 022-6971-1098 within 7 days of delivery.

• Provide your order details and photos clearly showing the damage or defect.

3. Return Process

• Once your return request is approved, we will provide instructions for returning the product.

• Customers are responsible for safely packaging the product to avoid further damage during return shipment.

• Return shipping costs will be borne by PralGadget if the damage or defect is verified; otherwise, customers may be responsible.

4. Refunds

• After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7-10 business days using the original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

5. Non-Returnable Items

• Products that are not damaged or defective cannot be returned or refunded.

• Items damaged due to misuse, mishandling, or unauthorized repairs are not eligible for return.

6. Contact Us

For any questions or to start a return, please contact:

• Email: support@pralgadget

• Customer Support Number: 022-6971-1098

• WhatsApp: +91 86994 78880